Silk Services Privacy Policy
What this policy covers
This Privacy Policy provides you with details of:
- The type of personal information (user data) we collect
- How we collect information
- How we use it
- Who we share personal data with
- How we keep all personal data secure
- Your rights for your personal data under GDPR
Who we are
In this policy, “we”, “us” and “our” refer to Silk Services Ltd, Wood Farm, Bramdean, Alresford, Hampshire, SO24 0JH. We are a Limited Company registered in England & Wales, No 9983084. We are the Data Controller, so we are responsible for determining how we use personal data we collect.
Types of personal information we collect
On our website, http://www.silkservices.co.uk, we collect a minimal amount of information. This information is to enable us to contact you and to provide the services you want us to provide, and will usually include:
- Your name
- Your contact details including telephone number, email and area of interest
We collect, save and process this information for the purposes of contacting you, and to enable us to carry out any work you may ask us to do. The GDPR legal basis for this processing is our legitimate interests, for the efficient and effective administration of our service to you.
How we collect your personal data
Contact Us form
We collect personal data through this website only when you complete our Contact Us form. When you complete and Send that form, you consent to the data in that form being used for the purposes and legal basis stated above. Information from the Contact Us form will NOT be used to send you any general marketing information.
Cookies
We also collect cookies to enable you to enjoy a better experience of our website. For more details refer to our Cookie Policy further down this page.
How we will use your information
The personal information we collect via this website will be used to:
- Contact you and deal with your enquiry
- Confirm your identity and your contact details
- Provide you with the services you require
- Administer and manage your account
- Enable on-going and future projects as required
Sharing of personal information
We never share any personal information collected via this website with third parties.
Storage of your personal data
We only store data for as long as we need it to provide you with our services and manage your account. We take measures to make sure your personal data is secure and to help prevent its loss, misuse or alteration.
Your data rights under GDPR
Under GDPR, you enjoy a number of rights relating to your personal data collected via this website. You can ask us:
- What information we hold
- To update incorrect or incomplete details
- To restrict processing of your information
- To transfer your information (“data portability”)
- To erase your information
Third party websites
Our website and blogs may include mentions and links to third party websites, especially in our blogs. We have no control over the privacy policies and practices of these websites, and take no responsibility for them.
Website hosting Our website is hosted with Host100, a well-respected UK hosting company based in Hampshire, and owned by Index eBusiness Limited. Their hosting facilities for this website are situated in the United Kingdom. Click for details of their GDPR privacy policy – https://www.host100.co.uk/privacy-policy.
Contact us
If you have any questions about this Privacy Policy, please do not hesitate to contact us.
How We Use Cookies
The Silk Services website uses Google Analytics which allow us to recognise and count the number of visitors and to see how they move around the site when they are using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
This information is held by Google on their servers, we can access that information and while it shows the activity on our website we cannot identify individuals.
- If you wish to view our website without Google Analytics please click on this link for more information.
- For more information about the cookies used by Google Analytics please click on this link.
What are cookies?
Cookies are small, harmless text files that are often downloaded to your computer or device when you visit a website. Cookies help improve your experience of using that website. By accessing your cookies, these websites can remember your online preferences. Some cookies are automatically deleted when you close your browser after viewing a website. Other cookies may be stored on your computer for a set period of time.
Agreeing to cookies
When you first visit our website, you may be asked to agree to the use of cookies. If you agree, when you come back to our website, the cookie will help the website recall your preferences. You do not need to agree to the use of cookies to use our website, but it may not work quite as well if you decide not to.
Agreeing to and deleting cookies
Your web browser may already automatically accept cookies. If you do not want to agree to cookies, you will need to change your browser settings.
You’ll find browser-specific instructions here at AboutCookies.org
You can delete cookies from your computer or mobile device at any time – instructions are here: https://www.aboutcookies.org/how-to-delete-cookies If you wish to opt out from your data being collected by Google Analytics on any website, (not just ours), visit the Google Analytics opt-out page and install the add-on for your specific browser. https://tools.google.com/dlpage/gaoptout
Contact us If you have any questions about this website cookie policy, please do not hesitate to contact us. You can also view our Privacy Policy here